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To further investigate the issue you are experiencing, RoboJob needs a backup of thecurrent IPC software state on your machine. This same procedure can off course alsobe used to periodically create preventive backups of your system.

1. Use following tools

ipc mech drawnFront jobcontrol
Industrial Personal Computer (IPC)

other usbDrive
USB drive

2. Procedure

2.1. Create backup

Power on the IPC.

Double tap the icon labeled Back-up to create a compressed backup of the software.

ipc win10 desktop jobcontrol backupIcon

A window will pop up to indicate the progress of the backup. A compressed backup file will be created on the desktop.

ipc win10 desktop jobcontrol zipFile

2.2. Copy the file to USB

Plug an empty USB-stick into the USB port of the IPC.

Drag the backup file to the icon labeled USB to copy the file to the USB stick.

ipc win10 desktop jobcontrol moveFileToUSB

2.3. Send the files to RoboJob

Take the USB-Stick and put it in a PC.

Use a service like to send the compressed file. Otherwise our anti-spam filter will block the e-mail.

Send the file to for analysis.

2.4. Remove backup from desktop

After the backup is send to RoboJob, the compressed file can be deleted. Drag the file to the icon labeled Recycle Bin to remove it from the desktop.

ipc win10 desktop jobcontrol moveFileToTrash

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer:

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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