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1. Use following tools

tools Laptop mobile tablet
Laptop, Tablet, Smartphone

2. Procedure

2.1. Using the search function

The easiest way to find information on the helpcenter is using the search function provided on the landing page.When you enter a specific fault code, the required document should come right up.

Certain keywords for searching, like the offical name of the installed software, can be found in the categories and keywords section of this document.

2.2. Browsing the documents

When the search function doesn’t return the required documents, it can be helpfull to browse manually through the available documents.Some more information about the different categories can be found below.

2.3. Categories and Keywords

In this section you can find the official name of the system, software and components at your facility.This can be usefull while using the search function, browing the different document categories or while discussing problems with RoboJob support.

2.3.1. Software

All documents concerning software are collected here, they are divided according to the different software versions installed at RoboJob systems:

JobControl software

jobcontrol overview job
Figure 1. JobControl software

MultiAssist software

multiAssist overview workpiece
Figure 2. MultiAssist software

MillAssist software

millAssist overview start
Figure 3. MillAssist software

TurnAssist software

turnAssist overview main
Figure 4. TurnAssist software Industrial PC (Windows)

General documents regarding the Windows operating system of the IPC.

ipc mech drawnFront gen2
Figure 5. IPC Robot (Fanuc Teach Pendant)

General documents regarding the operating system of the Fanuc Robot.

teachPendant select overview
Figure 6. Teach Pendant light colors
teachPendant select overview plus controller
Figure 7. Teach Pendant dark colors

2.3.2. Hardware

All documents concerning hardware are collected here, they are divided according to the different systems and hardware generations: Generation 1

Turn Assist 180

stacker Gen1 TA180
Figure 8. TA 180

Turn Assist 250

stacker Gen1 TA250
Figure 9. TA 250 Generation 2

Turn Assist 200

stacker Gen2 TA200
Figure 10. TA 200

Turn Assist 270

stacker Gen2 TA270
Figure 11. TA 270 Robot and Controller
robot 3D drawing
Figure 12. Robot
robot controller visual
Figure 13. controller

2.3.3. Devices

In this categorie, all documents regarding specific devices used within the RoboJob systems are collected.These documents provide some more info about the operation of these devices and possible troubleshooting steps.The manual of each device can also be found in its respective document.

3. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer:

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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