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The best method to quickly identify your system is refering to the serial number.This document describes where you can find the serial number on your installation.

1. Description

1.1. What does the serial number look like?

On each installation a type plate is fixed which contains the type of the installation, the production date and the serial number.The serial number (Serial N°) is the third field on the plate.The serial number has the format 'XX-XX-XXX'. For example '09-10-001'.

mech typePlate
Figure 1. type plate

1.2. Where can you find the type plate?

Depending on the type of installation, the location of the type plate can differ.The most common locations are listed below:

  • Installations of the first generation

On installations of the first generation, the type plate can be found at the side of the stacker.

stacker Gen1 mech typePlateLocation
Figure 2. stacker generation 1
  • Installations of the second generation

On installations of the second generation, the type plate the type plate is fixed at the front of the stacker.

stacker Gen2 mech typePlateLocation
Figure 3. stacker generation 2
  • Installations without a stacker

On installations without a stacker, the type plate is often placed in the bottom left on the fence below the IPC.This is also true for installations with racks or pallet load, unload.

mech fence ipc typePlate
Figure 4. IPC in fence

It is also possible that the type plate can be found on the robot controller.The type plate is then fixed at the front of the controller.

RobotController1 SerialNumber
Figure 5. Robot Controller
RobotController2 SerialNumber
Figure 6. Robot Controller

2. How to get further help

Do not hesitate to contact us when you need additional support beyond the documents provided in the RoboJob Service Knowledge Base.

You may contact the RoboJob Service department using following means:

We kindly ask you to provide us the following information:

  • Serial number xx-xx-xxx

  • Description of the fault or defective part

  • Exact error code or message

  • What did the robot do

  • What was the robot supposed to do

  • Pictures or videos

You can send this information to us via email.To send large files you may make use of a file transfer service like WeTransfer:

An automatic confirmation will be sent upon receipt of your mail.

Choose files or drag and drop files
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